Having trouble with a deposit? Confused about a bonus? Something stuck on your account? TKPK App's Help Center has answers to all your questions. Our support team is always here for you.
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TKPK App's support team is here for you, any time
Making a deposit on TKPK App is about as easy as sending money via bKash. That said, first-timers sometimes feel a little unsure about where to start. Follow the steps below and your deposit will be done in under a minute.
Log in to your TKPK App account. You'll see the "Deposit" button at the top of your dashboard.
Pick whichever works best for you — bKash, Nagad, or Rocket.
Enter the amount you'd like to deposit. The minimum deposit starts from ৳200.
Send Money to the number shown on screen from your mobile banking app. Make sure to save the Transaction ID.
Paste the Transaction ID into the TKPK App deposit form and tap the "Confirm" button.
Funds are typically credited to your TKPK App wallet within 1–5 minutes.
Always use the payment number provided inside TKPK App. The number may change with each deposit, so make sure to check it fresh every time.
Many users feel anxious about withdrawing their winnings on TKPK App — but it's just as simple as making a deposit. Most withdrawals are completed within 5 to 15 minutes.
5–15 minutes. Up to 30 minutes during peak hours.
Withdrawals start from ৳500. No fees are charged.
Standard members up to ৳50,000; higher limits apply for VIP members.
You'll find the withdrawal button next to your wallet balance on the TKPK App dashboard.
Enter your bKash/Nagad/Rocket number where you'd like the funds sent. The number must be verified.
Enter the amount you wish to withdraw and tap "Request". Your application will be submitted for processing.
After sending the payment, a confirmation message will be sent to your registered number.
Keep in mind: Pending bonus wagering may put your withdrawal on hold. Check your "Withdrawable" balance in your wallet before requesting a withdrawal.
Running into issues on any online platform is completely normal. What's frustrating is not being able to find a solution. TKPK App understands this, which is why we've built a comprehensive help center where solutions to every kind of problem a user might face are organized and ready to go.
The TKPK App support team is available 24 hours a day, 7 days a week. Every agent speaks Bengali and is well-versed in the common issues faced by users in Bangladesh. On live chat, an agent typically responds within two minutes on average — the fastest of any platform in Bangladesh.
Deposit issues are the most common because mobile banking servers occasionally experience delays. If money has been deducted from bKash or Nagad but hasn't appeared in your TKPK App wallet, there's no need to worry. Simply bring your Transaction ID to live chat and the issue will be resolved manually within 15 minutes.
Account verification is another common question. As part of its security measures, TKPK App follows a KYC process — you may be required to submit a copy of your National ID or passport, particularly before large withdrawals. This is done to protect you, ensuring no one else can withdraw funds from your account.
Bonus-related questions are the second most common inquiry at the TKPK App Help Center. If a bonus hasn't been added to your account, or you're not sure how much wagering you've completed, visit the "Bonus History" page. There you can see the current status of each bonus, the remaining wagering amount, and the expiry date.
For most mobile app issues, the most effective fix is to uninstall and reinstall the app. TKPK App is updated regularly, and older versions can sometimes cause loading problems. Installing the latest version will resolve most issues on its own.
If you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number, which you can use to set a new password. The entire process is automated and requires no assistance from support.
The TKPK App Help Center also offers gaming guides, explanations of betting rules, and responsible gambling tips. Topics like how to place bets and how odds work are covered in detail through Bengali guides made especially for new players.
Average resolution time: 2–5 minutes
Within 5–15 minutes
5–30 Minutes (depending on amount)
Usually within 1–2 hours
Up to 24 Hours Maximum
Jump into TKPK App's Live Chat right now. Our support team is ready to resolve your issue in a couple of minutes.
Start Live ChatIssues Most Users Run Into From Time to Time
Wait five minutes. If it still doesn't show up, contact Live Chat with your transaction ID. It will be resolved within 15 minutes.
If it takes longer than 30 minutes, let us know via Live Chat. Any outstanding bonus wagering must be completed before a withdrawal can be processed.
Clear your browser cache or try a different browser. App users should uninstall and reinstall the app.
To withdraw bonus funds, you'll need to meet the wagering requirement first. Check your remaining wagering balance under "Bonus History" and place that amount in bets.
Your account may be temporarily suspended for security reasons. Contact support and complete identity verification to get it reinstated quickly.
Most Frequently Asked Questions at the Help Center